inTouch Massage Chairs

FREQUENTLY ASKED QUESTIONS

GET TO KNOW US

inTouch is an Australian health and wellness company who have been the pinnacle of massage chairs for over a decade. Our gorgeous suite of massage chairs will make your friends green with envy. Unparalleled in design sophistication, comfort and remedial benefits. An inTouch massage chair is so much more than the showpiece of your home.

We are committed to helping every Australian live in health and happiness.

According to the World Health Organisation, the average Australian will live their last 11 years with disease or injury.

inTouch is devoted to changing that. It’s not just about living longer, it’s about feeling healthier for longer.

We like to do things very differently from everyone else.

With us, there’s no surprises. We’re straight up with our pricing. No inflated markups with 50% discounts every day of the year. No pushy sales tactics. Just mates rates.

Our chairs are designed by us and are the only massage chairs in Australia that have been customised for the Australian market. Our artistry and workmanship are levels beyond. We live and breathe massage chairs. It’s the only thing we do and we’re good at it.

There is one more important reason to buy with us. We care. Pure and simple. We offer the best warranty in Australia. We don’t do fine print. We don’t compromise on your satisfaction. We’re here to fuss over you because our reputation matters.

ORDERING

There are 2 easy ways to buy:

– Call us on 1300 559 612 to have a chat with one of our specialists.

– Shop online here.

We sure do!

Not everyone likes to pay upfront. That’s why we offer “relax now, pay later” options. No deposit. No interest. Simply enjoy your new massage chair while paying it off. Easy. Check out our Buy Now Pay Later page for all the details.

Prefer to pay now and not worry about repayments? We accept all major credit cards as well as direct deposit.

Our massage chairs are perfect for commercial settings! We have many happy commercial customers enjoying our massage chairs in offices, hotels, gyms, schools, retirement homes, medical clinics, salons and health centres.

Unlike everyone else, we don’t limit our warranty for commercial customers. We offer exactly the same warranty for everyone. That’s how confident we are in the quality of our chairs. We don’t just talk a big game, we back it up when push comes to shove.

Not at all! We have thousands of customers around Australia who have bought online or over the phone. And they are glad they did!

If you’re not quite sure which massage chair would suit you best, give us a call. We’re here to help – it’s what we do.

Still unsure? With our money back guarantee, you can rest easy. We’ve got you covered.

We know that feeling can’t be measured or compared without trying. That’s why we offer a 30-day, 100% money back guarantee on your massage chair or massager.

No hidden fees. No restocking fees. Only delivery and installation charges apply. We know you’ll love it, but we’ve got your back anyway.

DELIVERY

There is nowhere in this beautiful country that we can’t get to. We won’t leave any Aussies behind (yes, even you guys in Tasmania).

Delivery and installation are FREE to these areas and are carried out by our own inTouch team:

  • Sydney
  • Melbourne
  • Brisbane
  • Gold Coast
  • Sunshine Coast
  • Toowoomba
  • Northern NSW
  • Central Coast
  • Wollongong

Delivery is FREE to these areas and is carried out by our experienced network of courier partners:

  • Adelaide
  • Canberra
  • Further surrounding areas of Sydney, Melbourne, Brisbane and Gold Coast

For all other areas of Australia, we use our experienced network of delivery and installation partners. Please use the delivery calculator on our product listings to check delivery and installation options for your postcode.

We always do our best to have you relaxing in your massage chair in a jiffy!

Our usual delivery times are:

  • Brisbane, Gold Coast, Sydney, Melbourne – within 1 week
  • Sunshine Coast, Toowoomba, Northern NSW, Central Coast, Wollongong, Adelaide, Canberra – within 2 weeks
  • All other areas – within 2-3 weeks
  • If you live in Sydney, Melbourne, Brisbane or the Gold Coast, our inTouch experts will install your massage chair in your home and this service is included in the price.

    If not, our chairs are designed to be set up easily and full instructions are provided so you’ll be relaxing in no time! We are only a phone call away if you need us. If needed, we can help arrange installation for you.

    Our warehouses are not open to the public, so we cannot facilitate pick up. We can deliver direct to you or dispatch by courier, saving you the hassle.

    Rest assured your precious new delivery is in good hands. We will always give you a call to arrange delivery or dispatch.

    For deliveries by our team, we will book in a suitable day with you. You’ll also get a phone call on the day to let you know we’re nearly there.

    For deliveries by courier, you’ll get tracking details so you can follow the progress of your delivery as well as a call from the courier to book in a delivery day.

    Portable massagers are sent via Australia Post with tracking. 

    EVERYTHING ELSE YOU NEED TO KNOW

    Of course! Whether it’s to get you energised on a Monday morning or into total Zen on a Sunday arvo, there will never be a day that you won’t want to get into your chair.

    You wouldn’t believe the care and attention that goes into designing, developing and producing our massage chairs. Each one is treated with the love it deserves!

    That’s why we offer the best warranty in Australia by a country mile. All our massage chairs come with our Gold Star 5-year warranty. It’s bulletproof. It’s comprehensive. It covers what you can think of, and even some stuff you don’t. If you want more coverage, it’s available. We’re confident, for good reason.

    Our range of portable massagers are covered by a 1 year warranty. Just call us if you need us.

    Absolutely! inTouch massage chairs can be 100% tax deductible. Because even the ATO understands the need for a bit of shiatsu.

    Just warm soapy water on a damp cloth. That’s the benefit of our microfibre vegan leather. It’s ethical, durable, and of course, feels amazing. It’s worlds apart from the PU leather and vinyl you’ll find on other massage chairs.

    About the same as running a TV!

    How is that possible? During the design process, all our massage chairs were developed with a major emphasis on efficiency. As a result, they won’t be making a big dent on your power bill.

    Just one of the many little reasons you’ll be thankful for choosing inTouch.

    Nope! Our massage chairs can handle all shapes and sizes. With ease, might we add.

    Absolutely.

    Massage is a wonderful way of healing and a natural instinct in all of us. When we hurt ourselves or feel pain, we massage or rub the area affected. Massage therapy dates back thousands of years and there has been a multitude of research into its benefits on our physical and mental health.

    This is why so many Australians have used the NDIS to fund an inTouch chair to support the needs of their disability. Speak to us about how we can assist you with the NDIS claim process.

    We’re growing. If you have a good heart, then we want to hear from you.

    You’ll be joining the most supportive and caring team you could ever meet.

    We’ve tried our best to answer everything. But if you still have a question, give us a call on 1300 559 612.

    It is always a pleasure to be at your service.

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