FAQs

1. Who is inTouch?  

inTouch Massage Chairs offers our own exclusive brand of luxurious massage chairs and massage products and is the leading retailer of massage chairs in Australia. We have established ourselves as leaders in the industry and experts in our field.

Incorporating the latest technology along with luxurious comfort, superior quality and a level of customer care unmatched in the massage chair industry, you can relax in the knowledge that you have made the best investment in your health and wellness.

Our in-house engineers have designed and customised our massage chairs to be the best in the market and have ensured they are affordable for every family. With patented and exclusive features, robust mechanics, advanced technology and unparalleled design, we produce Australia’s number one selling massage chairs.

Our passionate and professional team are committed to enriching the lives of our customers and have seen the incredible health improvements that regular use of our massage chairs can achieve. Much of our business is through referral and this speaks for itself.

Our experience, dedication and expertise set us apart from our competition. inTouch Massage Chairs is proudly Australian owned and operated and we have helped thousands of Australians to embrace wellness.

2. Where can I try your massage chairs? 

We would love to show you our amazing chairs and have you try them for yourself! Our full range is available to try at our Sanctuary Cove showroom on the Gold Coast.

We have a selection of massage chairs available to try at our 10 store locations across Australia:

- Westfield Chermside, Brisbane
- Westfield Garden City, Brisbane
- Westfield Helensvale, Gold Coast
- Robina Town Centre, Gold Coast
- Westfield Chatswood, Sydney
- Westfield Parramatta, Sydney
- Westfield Hurstville, Sydney
- Highpoint Shopping Centre, Melbourne
- Eastland Shopping Centre, Melbourne
- Box Hill Central Shopping Centre, Melbourne

All stores are open 7 days a week and our friendly team will be more than happy to help you.

For details on how to find our showroom and stores, please see our Store Locator.

3. How do I order one of your products?  

Ordering our products is easy! From the product listing page, simply choose your preferred colour and, if applicable, choose your extended warranty option. Increase the quantity should you wish to order more than one.

Once you have made your selections, click Add to Cart. From the Shopping Cart screen, you can either Continue Shopping or Proceed to Checkout.

Simply follow the prompts to complete your order details and payment.

4. What payment methods do you accept?  

We accept any of the following payment methods:

- Credit card (MasterCard, VISA, American Express, UnionPay)
- Direct deposit to our bank account
- PayPal
- zipMoney
- Certegy Ezi-Pay (store and phone orders only)

5. How do I pay by credit card?  

Online payment by credit card is quick, easy and safe. During checkout, simply select “PayPal or Credit Card” as your payment method.

When you see the PayPal popup window, either log in to your PayPal account to complete payment or, if you don’t have a PayPal account, select the option to pay with a credit card.

If you prefer to pay by credit card in person or over the phone, simply select the Bank Transfer option to submit your order and give our friendly team a call on 1300 559 612 to complete payment. Alternatively, visit us at any of our stores and we will be happy to process your payment.

6. Is it safe to make credit card payments online?  

Yes, inTouch use SSL Encryption and all payments are processed by PayPal, an extremely safe and reliable payment provider. Your details will not leave the security of our site and we do not store or record your credit card information. When you enter the card details, they are encrypted and sent through the banking network immediately. If the transaction is successful, we receive notification of your order, minus the card number.

7. How do I pay by direct deposit/bank transfer?    

To make payment by bank transfer, select Bank Transfer as your payment method during the checkout. You will be given our bank account details to make the payment and this information also appears on your order confirmation email.

To process payment, simply log in to your bank account online and make an electronic funds transfer to our account. Alternatively, you can visit a branch of your own bank who will arrange a transfer for you. You can also visit any Suncorp branch and fill out a deposit slip using the details below then make the payment over the counter.

For the payment reference, please use your surname and order number so that we can identify the payment as yours. Note that it can take direct deposits up to 3 business days to clear into our account.

Our bank account details:

Bank: Suncorp
Account Name: inTouch Massage Chairs
BSB: 484-799
Account Number: 071403753
Reference: Your surname and order number

8. How do I pay by PayPal?    

To pay by PayPal, select this option as your payment method at checkout. You will be prompted to log in to PayPal to complete your order.

Your payment will clear into our account instantly if you processed your PayPal payment via credit card or PayPal balance. If you processed your PayPal payment from your bank account, it may take 5-7 days for your payment to clear. We will dispatch your order after payment has cleared.

9. How do I pay by zipMoney?  

zipMoney is a safe, simple and convenient way to pay for your purchase over time. With over 300,000 consumers using the service at over 3,000 stores, zipMoney is fast becoming a preferred way to buy today and pay later on an interest-free payment plan.

Simply select zipMoney as your payment method at checkout and you will be redirected to the zipMoney website to complete your details and finalise your order. It only takes 3 minutes and you don’t even need a deposit!

Once approved, we will dispatch or deliver your massage chair as soon as possible and you can enjoy an interest free period of up to 24 months, after which interest will accrue at the standard annual percentage rate.

Minimum monthly payments apply and a one-off establishment fee may be incorporated into your balance. A monthly admin fee of $6 will apply to accounts with a balance owing.

For more information, please click here

10. How do I pay by Certegy Ezi-Pay?  

Over a million Australian's have enjoyed the benefits of a no interest payment plan through Certegy Ezi-Pay and, at inTouch Massage Chairs, we offer this payment method for order placed in our stores and over the phone.

It’s simple and easy to apply, with fast approval times. So, in most cases, you can complete your application while you make your purchase, then repay over time with up an interest free period of up to 30 months.

To save time, you can apply for pre-approval online for purchases up to $5,000. You’ll receive all the details you need so you're ready to shop!

In most cases, a 10% deposit is required and your application will be subject to a $65 establishment fee. A monthly account keeping fee of $3.50 and a fortnightly payment processing fee of $2.95 will apply.

For more information, please click here.

11. Do you have an ABN?    

We are proudly Australian owned and operated and we are a registered business in Australia. Our ABN is 57 158 067 040.

12. If I purchase an inTouch product, will I be supplied with a tax invoice?

Yes, inTouch Massage Chairs is a registered Australian business and all customers are provided with a Tax Invoice.

13. Do you require payment in full before you can dispatch my order?    

Yes we do. Once payment has been received and cleared, we will dispatch your order within two business days for courier deliveries or schedule a suitable delivery day.

Please keep in mind, if you are making a payment via bank deposit, the order is held until the funds are cleared into our account.

14. Can I return my products if I am unsatisfied?    

We do not offer refunds or exchanges on our products. If a product arrives damaged or has a fault, please contact us straight away on 1300 559 612 or via email at support@intouchmassagechairs.com.au.

If a delivery is rejected or an order is cancelled after the dispatch of the goods, you will be charged the total cost up until that point plus the return cost.

15. How long is the warranty on your massage chairs? 

We stand by the superior quality of our massage chairs by providing you with the best warranty in the industry. We offer an Australia-wide comprehensive warranty. This warranty covers everything, including parts, fabric and labour.

Every massage chair is covered by a 1 Year Gold Star Warranty and can be extended up to 5 years, the longest comprehensive warranty available in Australia. Extended warranty options can be purchased through our website.

For full details of our warranty, please see our Terms and Conditions.

16. What is the delivery cost to my address?  

For your convenience, we have a Delivery/Postage Calculator on our product pages, so you can see exactly how much it will cost to have your order delivered. Simply enter your postcode and your delivery cost will be calculated.

17. Where do you deliver?  

We deliver Australia-wide!

Delivery and assembly to metro areas of Brisbane, Gold Coast, Sydney and Melbourne is included and is carried out by our own team of knowledgeable technicians.

For all other areas, we deliver by courier to your front door or garage at ground level. We use reliable and safe service providers.

Assembly is simple with full instructions provided and we are only a phone call away!

18. When will my order be delivered? 

We know you will be excited to receive your order and we always aim to dispatch or deliver as soon as possible.

For courier deliveries, your order will be dispatched within two business days of cleared payment. Once your order has been dispatched, we will send you a tracking number and contact details for the courier so that you can check the progress of your delivery at any time. The courier will contact you to schedule a delivery day.

For deliveries by our team in Brisbane, Gold Coast, Sydney and Melbourne, we will call you the next business day after you place your order to arrange a delivery day. On the day of delivery, our technicians will give you a courtesy call when they are on their way to you.

Generally, delivery times are:

- Brisbane, Gold Coast, Sydney, Melbourne - within 7 business days.
- Adelaide, Perth – within 10 business days.
- All areas outside these metro areas please allow up to 12 business days.

Deliveries take place Monday to Friday during normal business hours, excluding public holidays.

19. How will my order be delivered?  

Massage Chairs

Brisbane, Gold Coast, Sydney and Melbourne metro areas are serviced by our own fleet of delivery vehicles and experienced technicians. Your massage chair will be assembled in your home, ready to use!

For all other areas, we use a reliable courier network that is experienced in handling large items. Our massage chairs are large and bulky so it’s a good idea to ensure two able bodied people are home at the time of delivery to assist as the driver will deliver to your front door or garage at ground level.

If you are not comfortable or not able to handle large items and are unable to find someone to assist, please contact us prior to delivery and we will be happy to discuss options with you.

Assembly is simple with full instructions provided and we are only a phone call away!

Portable Massagers and Foot Massagers

These products will be delivered either by Australia Post or a reliable courier network. Portable Massagers and Foot Massagers may also be collected at one of our many store locations. Please call us to check availability and arrange pick up.

20. Is local pickup an option?

Due to occupational health & safety (OHS) regulations at our warehouses, we are unable to facilitate pickups. We deliver Australia-wide and are used to handling large and bulky items. We can deliver your order directly to you or dispatch by courier, saving you the hassle.

Portable Massagers and Foot Massagers may be collected at one of our many store locations. Please call us to check availability and arrange pick up.

21. Will I be given assembly instructions? 

Full assembly instructions are included in the box upon delivery. Assembly is simple and you will have your new massage chair up and running in no time!

22. Do you sell your products commercially? 

Our massage chairs are built to commercial quality standards and we provide specialised solutions for many commercial environments, including offices, hotels, gyms, retirement homes, medical clinics, salons and health centres.

To discuss your commercial product needs and warranty options, please contact us at info@intouchmassagechairs.com.au. We will have an experienced member of our sales team call you to assist.