inTouch Massage Chairs

frequently asked questions

inTouch Massage Chairs offers our own exclusive brand of luxurious massage chairs and massage products. Established in 2012 we are proudly Australian owned and operated. 

Our products offer the latest technology along with luxurious comfort and superior quality. You will also experience a level of customer care unmatched in the massage chair industry.

Our in-house engineers have designed and customised our massage chairs to feel better than any other massage chairs on the market and whilst ensuring they are affordable for every family. With patented and exclusive features, robust mechanics, advanced technology and unparalleled design, we are Australia’s massage chair specialists.

Our passionate and professional team are committed to enriching the lives of our customers and have seen the incredible health improvements that regular use of our massage chairs can achieve. 

Our experience, dedication and expertise set us apart from our competition and we have helped thousands of Australians to improve their health and wellbeing.

We welcome you to try our massage chairs at one our 9 store locations: 

  • Westfield Chermside, Brisbane
  • Westfield Garden City, Brisbane
  • Sanctuary Cove Marine Village, Gold Coast
  • Pacific Fair Shopping Centre, Gold Coast
  • Robina Town Centre, Gold Coast
  • Westfield Parramatta, Sydney
  • Johnston St, Fitzroy, Melbourne
  • Westfield Doncaster, Melbourne
  • The Glen Shopping Centre, Melbourne

For details on how to find our showroom and stores, please see our Store Locator.

Ordering our products is easy!

To order online, simply add your product to your cart and follow the steps through the Check Out.

You can also order in one of our stores or over the phone on 1300 559 612.

We accept any of the following payment methods:

  • Credit card (MasterCard, VISA, American Express, UnionPay)
  • PayPal
  • zipMoney
  • humm (in-store and phone only)
  • Openpay (in-store and phone only)
  • Direct deposit to our bank account (in-store and phone only)

Online payment by credit card is quick, easy and safe. During checkout, simply select “Credit Card” as your payment method. Enter your card details in the fields shown.

Yes, inTouch use SSL Encryption. Your details will not leave the security of our site and we do not store or record your credit card information. When you enter the card details, they are encrypted and sent through the banking network immediately. If the transaction is successful, we receive notification of your order, minus the card number.

Simply call us to order and we will send you an invoice for payment.

To process the payment, log in to your bank account online and make an electronic funds transfer to our account. Alternatively, you can visit a branch of your own bank who will arrange a transfer for you. You can also visit any Suncorp branch and fill out a deposit slip using the details below then make the payment over the counter.

For the payment reference, please use your surname and invoice number so that we can identify the payment as yours. Note that it can take direct deposits up to 3 business days to clear into our account.

Our bank account details:

Bank:

Suncorp

Account Name:

inTouch Massage Chairs

BSB:

484-799

Account Number:

071403753

Reference:

Your surname and invoice number

To pay by PayPal, select this option as your payment method at checkout. You will be prompted to log in to PayPal to complete your order.

Your payment will clear into our account instantly if you processed your PayPal payment via credit card or PayPal balance. If you processed your PayPal payment from your bank account, it may take 5-7 days for your payment to clear. We will dispatch your order after payment has cleared.

zipMoney is a safe, simple and convenient way to pay for your purchase over time. With over 300,000 consumers using the service at over 3,000 stores, zipMoney is fast becoming a preferred way to buy today and pay later on an interest-free payment plan.

Simply select zipMoney as your payment method at checkout and you will be redirected to the zipMoney website to complete your details and finalise your order. It only takes 3 minutes and you don’t even need a deposit!

Once approved, we will dispatch or deliver your massage chair as soon as possible and you can enjoy an interest free period of up to 24 months, after which interest will accrue at the standard annual percentage rate.

Minimum monthly payments apply and a one-off establishment fee may be incorporated into your balance. A monthly admin fee of $6 will apply to accounts with a balance owing.

For more information, please click here

Over a million Australian’s have enjoyed the benefits of a no interest payment plan through humm (formerly Certegy Ezi-Pay) and, at inTouch Massage Chairs, we offer this payment method for orders placed in our stores and over the phone. Simply visit one of our stores or call us to purchase using Humm.

It’s simple and easy to apply, with fast approval times. So, in most cases, you can complete your application while you make your purchase, then repay over time with up an interest free period of up to 30 months.

To save time, you can apply for pre-approval online. You’ll receive all the details you need so you’re ready to shop!

In most cases, a 5% deposit is required and your application will be subject to a $65 establishment fee and a monthly account keeping fee of $8.

For more information, please click here.

We are proudly Australian owned and operated and we are a registered business in Australia. Our ABN is 57 158 067 040.

Yes, inTouch Massage Chairs is a registered Australian business and all customers are provided with a Tax Invoice.

Yes we do. Once payment has been received and cleared, we will dispatch your order within 4 business days for courier deliveries or schedule a suitable delivery day.

We stand by the superior quality of our massage chairs by providing you with the best warranty in the industry. We offer an Australia-wide comprehensive warranty. This warranty covers everything, including parts, labour and leather.

Every massage chair is covered by a 1 Year Gold Star Warranty and can be extended up to 5 years, the longest comprehensive warranty available in Australia. Extended warranty options can be purchased through our website.

For full details of our warranty, please see our Terms and Conditions.

For your convenience, we have a Delivery/Postage Calculator on our product pages, so you can see exactly how much it will cost to have your order delivered. Simply enter your postcode and your delivery cost will be calculated.

We deliver Australia-wide!

Delivery and assembly to metro areas of Brisbane, Gold Coast, Sydney and Melbourne is carried out by our own team of knowledgeable technicians.

For all other areas, we deliver by courier to your front door or garage at ground level. We use reliable and safe service providers and can arrange installation if needed.

Assembly is simple with full instructions provided and we are only a phone call away!

We know you will be excited to receive your order and we always aim to dispatch or deliver as soon as possible.

For courier deliveries, your order will be dispatched within 4 business days of cleared payment. Once your order has been dispatched, we will send you a tracking number and contact details for the courier so that you can check the progress of your delivery at any time. The courier will contact you to schedule a delivery day.

For deliveries by our team in Brisbane, Gold Coast, Sydney and Melbourne, we will call you the next business day after you place your order to arrange a delivery day. On the day of delivery, our technicians will give you a courtesy call when they are on their way to you.

Generally, delivery times are:

  • Brisbane, Gold Coast, Sydney, Melbourne – within 5-10 business days.
  • Adelaide, Perth – within 10 business days.
  • All areas outside these metro areas please allow up to 15 business days.

Deliveries take place Monday to Friday during normal business hours, excluding public holidays.

Massagers are sent via Australia Post and will be dispatched within 3 business days of ordering.

Massage Chairs

Brisbane, Gold Coast, Sydney and Melbourne metro areas are serviced by our own fleet of delivery vehicles and experienced technicians. 

For all other areas, we use a reliable courier network that is experienced in handling large items. Our massage chairs are large and bulky so it’s a good idea to ensure two able bodied people are home at the time of delivery to assist as the driver will deliver to your front door or garage at ground level.

If you are not comfortable or not able to handle large items and are unable to find someone to assist, please contact us prior to delivery and we will be happy to discuss options with you.

Assembly is simple with full instructions provided and we are only a phone call away!

Massagers

These products will be delivered by Australia Post. 

Due to occupational health & safety (OHS) regulations at our warehouses, we are unable to facilitate pickups. We deliver Australia-wide and are used to handling large and bulky items. We can deliver your order directly to you or dispatch by courier, saving you the hassle.

Some massagers may be collected at one of our many store locations. Please call us to check availability and arrange pick up.

Full assembly instructions are included in the box upon delivery. Assembly is simple and you will have your new massage chair up and running in no time!

Our massage chairs are built to commercial quality standards and we provide specialised solutions for many commercial environments, including offices, hotels, gyms, retirement homes, medical clinics, salons and health centres.

To discuss your commercial product needs and warranty options, please contact us at [email protected]. We will have an experienced member of our sales team call you to assist.

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