How do I know what the delivery cost is?
For your convenience we have a Delivery Calculator displayed on the product pages. The delivery cost is based on the weight and size of the product and the delivery destination.
You can enter your postcode and the delivery cost will be displayed and at check out the Delivery Cost will be included.
Where do you deliver?
We deliver Australia-wide.
Please note due to the size and weight of our products we cannot deliver to a PO Box so please ensure you provide your full delivery address at checkout.
When will my order be delivered?
We dispatch from our warehouse the following business day after payment is cleared.
Generally the delivery times expected are:
Brisbane, Gold Coast - within 7 business days
Sydney, Melbourne, Adelaide – within 10 business days
All areas outside these metro areas please allow up to 12 business days.
Deliveries take place Monday - Friday during normal business hours, excluding public holidays.
How Do I Track The Progress Of My Delivery?
By close of business on the day your order has been dispatched, you will receive an email confirmation with full tracking details and information so that you can monitor your order. We want to ensure that your delivery goes smoothly and for any queries relating to tracking, please email: firstname.lastname@example.org.
How will my order be delivered?
We use reliable couriers including Bluestar Logistics whereby the courier will contact you prior to delivery. We do require for an able bodied person to be there at the time of delivery to assist as the driver will deliver to kerb side only. If further assistance is required please contact us prior to delivery in order for us to arrange extra manpower which will incur an additional cost.